Can I choose my delivery day and time?
Your delivery day and time depends on where you live. Our routes are planned to minimise carbon emissions and food miles, which means we only visit an area once a day (Only for bhubaneswar) for other locations we will reach within a week . This also means we can’t offer delivery time slots. Our first deliveries can be as early as 4am (our drivers won’t knock before 8.30am unless specifically told to do so) and the last deliveries are usually finished by late afternoon. This ensures we have fewer vans on the road and can keep the delivery charge low. In the morning of your order, we will reach you at most evenings and if you are ordering in evening or night we will reach you in morning. find out an approximate arrival time for you, just give us a ring on +91- 768 294 9909
Do I have to be home to receive my delivery?
No, don’t necessary. We want our service to be as convenient as can be for you. We take delivery instructions so our driver can leave your order wherever you want it.
Am I tied into a contract? What if I'm going on holiday?
There are no strings attached whatsoever. You can stop your orders or cancel your account at any time, just give us a ring and we can do this for you, or you can do it online with just a few clicks.
Is there a minimum order value and delivery charge?
There is a minimum order value of Rs.300.(Only for the Bhubaneswar region) No matter how much you order, our delivery charge will change according to the price list & Location both.Below Rs.300. delivery charge of Rs.60 will be applicable.
How will my delivery stay fresh?
Your food is stored and packed in a temperature controlled area and delivered in a refrigerated van. All food is protected in our boxes. Anything chilled or frozen, besides single milk orders, comes packed in Woolcool, our eco insulation, made from sheep's wool that will keep it at the right temperature till you unpack it.
What if I’m going on holiday?
If you're just going away for a bit, Call and update us where you will see your usual delivery or simply say you don’t want delivery.
How do I change my order?
Please note you can’t make changes to a confirmed order. And if your order is necessary then you update your changes on call in Emergency Case.
How do I add to my order?
Once you’re logged in, you can browse our shop, from vegetables for your kitchen . When you spot something you like the look of, hit the ‘Add’ button next to an item’s price and it will be popped into your basket. When you’re finished browsing, click ‘Checkout’ to complete the order. You are free to call us for updation of your order any time by calling us on +91 76829 49909
How do I know my order has been confirmed?
All future orders will show up under a page in which you can see your order id of your orders. You’ll also receive an order confirmation email after successful verification of payment by Utopia ville Pvt Ltd. Please note, you can’t make changes to a confirmed order and with out verification of payment ID given by the user order won't be delivered or processed by UVPL.
Do you deliver to my house?
Yes,We deliver to the exact address given by you at the time of Placing an order
Is all your packaging reusable and recyclable?
Most of our packaging can be recycled or reused but it depends on what your local authority will allow. You can find out more by contacting your council. Please put rinsed glass and plastic bottles in your home recycling.
How do I update my personal details (address, delivery instructions, telephone number, credit card, etc.)?
Log in to your account and go to the ‘Personal Details’ section of ‘My Account’. Here you can amend your address, delivery instructions, contact details, password, and card details.
How do I pay for my order?
We take payment by Cash or UPI of your delivery, not at the time of ordering. Scan a QR code for UPI transfer.
What does organic mean?
In a nutshell, organic farming means it’s food as it should be, food you can trust, food that doesn’t cost the earth, and food where the animals come first. It’s a conscientious way of tending to the land, which works with nature and not against it. Organic farming will always mean: ○ Fewer pesticides ○ No artificial colours or preservatives ○ Always free range ○ No routine use of antibiotics ○ No GM ingredients
Is everything organic?
Although almost all of what we do is organic, certain things cannot be officially certified. This is because they have not been monitored or controlled under organic standards. All of our organic produce is clearly labelled on the website.
How do you know it’s organic?
There are strict controls and checks in place to ensure the food in our shop is organic. Organic products from abroad will be certified by the relevant body in that country, shown by the organic control code on the label. Each certifying body will carry out a regular audit (usually annually) of the suppliers under their control and we also make visits to them ourselves. Produce is tested by the accreditation bodies to ensure it's organic and we will also do random spot checks for pesticides.
Can I produce organic food at my location ?
Yes, Definitely you can produce your own organic food. If you want any help feel free to call us anytime. Utopia ville : +91 76829 49909
Does Utopia Ville Provide any other services related to farming ?
Yes, We provide other services like :- 1.) Urban Farming 2.) Terrace Farming 3.) Kitchen Gardening
We have various payment methods like COD(cash On delivery),COP(Cash on Pick up),UPI,Direct bank Transfer
Does UtopiaVille deliver outside Bhubaneswer and Cuttack?
Yes, Utopiaville delivers out side Bhubaneswer and Cuttack,but user have to call on our customer support number for the order details and on receiving the payment through online UPI or Direct Bank transfer we will ship the order.
Can I Place a Bulk order?
Yes ,you can place a bulk order,for that you have to call and inform our customer support and the charges may vary depending upon the location and quantity.