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Terms and Conditions

Personal Information

Utopia ville Pvt Ltd is the licensed owner of the brand and the website utopia ville from Grocery Supplies Pvt Ltd. Utopia ville pvt. Ltd. respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by Utopia ville pvt. Ltd. on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by Utopia ville pvt. Ltd. in the manner provided in this Privacy Policy.

Your Account and Registration Obligations

As part of the registration process on the Site, Utopia ville pvt. Ltd. may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.


Services of the Site would be available to only select geographies in India. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site.. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.

Account & Registration Obligations

All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site.


All the products listed on the Site will be sold at MRP unless otherwise specified. The prices above than Rs.300 mentioned at the time of ordering will be free delivery for the Bhubaneswar location(In selected Areas of Bhubaneswar). Although prices of most of the products do not fluctuate on a daily basis, some of the  food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Return & Refunds

We have  “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us. This can be used to pay your subsequent shopping bills.

You Agree and Confirm

  1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by UVPL for redelivery shall be claimed from you.
  2. That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
  3. You will provide authentic and true information in all instances where such information is requested of you. UVPL reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
  4. You authorise UVPL to contact you for any transactional purposes related to your order/account.
  5. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
  6. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  7. That before placing an order you will check the product description and additional information about the product carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
  8. Delivery Charges are applicable as per the delivery location and item quantity.


This User Agreement is effective unless and until terminated by either you or UVPL.You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. UVPL may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to UVPL. Upon any termination of the User Agreement by either you or, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. UVPL’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.

Placing An Order

Order can be placed through UVPL website by following Home-Shop-Cart-Checkout-Payment process.In case of providing fake payment details order can be cancelled from UVPL end and same will be notified to the User.User have to give the payment details correctly in case of prepaid order and once UVPL will verify the payment order will be confirmed.Without verification of payment made by user UVPL won’t allow user to get the order delivered.

Payment Option

In case of UPI payment or Bank transfer UVPL has rights to verify the reference id for the confirmation of delivery of order placed.In case of Self pick up UVPL only accept COP(Cash on Pick up) or Payment through UPI.

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